Job Description

Hilton Orlando is looking for a full time Barista to join their team in their Scratch Market!  This is the hotel's 24-hour gourmet marketplace that specializes in all things comforting and freshly made: the finest freshly ground Espressos and Coffees and gourmet, whole-leaf teas. SNACK on pastries, sandwiches, pizzas and sides made from scratch in our kitchen daily with the freshest ingredients from local purveyors, cage-free eggs, and responsibly sourced products.  Hours: Open Daily; 24 hours

The ideal candidate will have a minimum of 6 months customer service experience, a friendly/outgoing approach, a great approach to teamwork and a genuine passion for delivering exceptional customer service. Previous barista experience is a plus, but not essential. 

Shift Pattern: Full Flexibility with schedules, weekdays, weekends and holidays. 

Pay Rate: $13.00 per hour, plus tips

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents 
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Scratch Market Barista / Attendant, you would be responsible for greeting and serving guests beverages and/or food in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and respond to guest requests in a timely, friendly and efficient manner
• Brew, sell, promote and prepare beverages according to established recipes and standards
• Take guest beverage orders and accurately input orders in appropriate point-of-sale system
• Maintains cleanliness of work area/outlet
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates and cards
• Requisition, stock and rotate products
• Secure and store all beverages, food and other equipment items
• Deposit cash drops, secure and balance bank and sign out/in keys

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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