Virtual Assistant Job at GSR Group, Houston, TX

MlNmaU5DNkY2S050eVM5M0pDKzlYSFpyQ1E9PQ==
  • GSR Group
  • Houston, TX

Job Description

Job Title: Virtual Assistant

Company: GSR Group LLC

Location: Remote

Job Type: Full-Time

Number of Openings:  

About Us

GSR Group proudly owns and operates Wingstop franchise locations, providing outstanding food and exceptional service to our guests. We are expanding our support team to include a Virtual Assistant who will serve as the first point of contact for customers reaching out through our online platforms. This role is essential in ensuring a seamless and positive experience for every guest, whether they are asking about menu items, orders, or employment opportunities.

Job Responsibilities

  • Act as the first point of contact for customers via live chat, providing information regarding menu items, orders, and employment opportunities.
  • Manage multiple chat conversations simultaneously while maintaining a high level of customer service.
  • Respond promptly to customer inquiries ensuring polite and friendly communication.
  • Assist in problem-solving and resolving customer complaints effectively and efficiently.
  • Maintain attention to detail in all communications and ensure accurate information is conveyed.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Document and escalate complex issues to the appropriate departments as necessary.
  • Adapt to various customer personalities by applying strong organizational skills and judgment.

Essential Qualifications

  • High School Diploma.
  • Minimum of 1 year of relevant experience in a customer service or virtual assistant role.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Excellent problem-solving abilities and the capability to think critically under pressure.
  • Attention to detail, ensuring high-quality communication and customer interaction.

Desired Experience

  • Previous experience in a fast-paced customer service environment is preferred.
  • Familiarity with online customer service platforms and technology is a plus.

Salary & Benefits

Salary: $20 - $35 per hour, commensurate with experience.

We offer competitive pay and opportunities for growth within the company as we expand our operations.

How to Apply

If you are passionate about providing excellent customer service and meet the qualifications listed, we encourage you to apply for the Virtual Assistant position at GSR Group LLC. Together, let’s continue to provide outstanding experiences to every guest!

Job Tags

Hourly pay, Full time, Remote work,

Similar Jobs

Sports Physical Therapy

Licensed Massage Therapist Job at Sports Physical Therapy

 ...teams, and organizations depend on. Job Description Sports Physical Therapy is seeking an immediate hire for a Licensed Massage Practitioner in our friendly outpatient clinic. Assessing clients physical condition and medical history to determine the best... 

BCI Brands

Missy Apparel Team Intern (August START) Job at BCI Brands

 ...BCI has continually evolved to become a leader in the women's fashion industry. Launching initially with CHAUS and private label...  ...to: Design Manager Missy Apparel Company looking for a PAID design intern to join our growing team, with an immediate start. Experience... 

Publicis CoLab

Vice President Director, Search Engine Optimization Job at Publicis CoLab

 ...Company description Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn...  ...3 countries. Overview As Vice President, Director of Search Engine Optimization, you'll provide leadership and strategic vision... 

Freshpoint

CDL B Local Delivery Truck Driver Job at Freshpoint

Job Summary:All drivers run daily routes with frequent stops and are required to load packages onto hand trucks and unload product at...  ...in a cross-dock model picking up a loaded truck from a nightly delivery at the assigned loading dock and returning the empty truck back... 

Care Options For Kids

Speech Language Pathologist Assistant (SLPA) Job at Care Options For Kids

Speech Language Pathologist Assistant (SLPA) We're seeking Speech-Language Pathology Assistants (SLPAs) looking for an opportunity to gain hands-on experience in a unique home health setting. This is an opportunity to create a balance that allows you to jump-start your...