Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Mainframe Operator do at Fiserv?

As a successful Mainframe Operator, you will provide first level support in a 24x7x365 environment, for Data Center client processing. This is a Global Command Center environment with functions to include but not limited to file transmission monitoring, Batch processing, Mainframe monitoring, helpdesk functions and client calls. You will learn how to identify issues that may impact customers by proactively monitoring.

What you will do:

• Recognize, troubleshoot, escalate, document and resolve all Incidents on your shift. 
• Monitor all systems via consoles, emails and event managers.
• Perform System Operation activities such as responding to messages, displaying queues, determining status, canceling or purging tasks.
• Run all Job Scheduler activities as needed (e.g. daily, weekly, monthly, on-request schedules, etc.)
• Complete basic problem determinations, (i.e. identifies specific error type, documents as needed, and follows appropriate procedures.)
• Recover and restart jobs terminated by hardware or software failures as directed.
• Ensure all scheduled tasks for shift are completed accurately and on time.
• Require good social and communication skills, including the ability to provide ongoing end user training and be an excellent teammate.

What you will need to have:

• High School Diploma and 2 years of relevant experience in applicable field.
• 2+ years of experience in Computer Operations or Information Technology Analyst Operations.
• 2+ years of experience with batch job scheduler JCL, CA7, Control-M, IBM Mainframe Consoles
• Experience in batch job processing, batch abend troubleshooting and batch job restart processes.
• Experience with large mainframe IBM environments
• Experience working with TSO, ISFP, CAVIEW, SYSVIEW and IOF
• Experience with ITIL ticket systems; BMC Remedy experience and/or Service Now

What would be great to have:

• Experience with enterprise job scheduling solutions (preferably ESP/Control-M/AppWorx)
• Experience with Moogsoft
• Experience working with Communication/Data within any of these transfer protocols (IP, TCP, HDCP, FTP, Telnet, SSH, POP3, SMTP, IMAP, Informix, NDM & Cyberfusion)
• ITIL Service Management Tools such as: Remedy9 / Service Now, Incident Management, Problem Management, Change Management, Configuration Management , Service Level Management/SLAs)
• Related industry experience in Banking or Financial Services Industry.
• Experience with Windows 2008 Server, IIS and SQL administration.
• Typing 40 words per minute.

Shift Details:

• Second shift; Days of operations: Rotating three- and four-day work weeks (7PM to 7AM ET)

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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