Job Description

The Residence Inn Philadelphia/Glen Mills is hiring a Hotel Operations Manager. In this role, you will support the GM with the operation of the hotel, specifically supporting housekeeping. Responsibilities:

• Coordinating activities across various departments to ensure a seamless guest experience.
• Hiring, training, evaluating, and supervising personnel to maintain high standards of service.
• Implementing and enforcing operational policies and procedures to ensure consistent quality.
• Handling complaints, resolving issues promptly, and ensuring guest satisfaction.
• Developing and enforcing policies and procedures to optimize efficiency and streamline operations.
• Adhering to all relevant health, safety, and legal regulations.
• Working with department heads to coordinate activities and achieve common goals.
• Continuously seeking ways to enhance efficiency, reduce costs, and improve the guest experience.

Qualifications:

• Bachelor's degree in Hospitality Management or a related field preferred, but not required.
• Previous experience in hotel management or a similar role.
• Housekeeping supervisory experience.

About Company: Set a pace that suits you at Residence Inn Philadelphia Glen Mills/Concordville, an extended-stay hotel located near Philadelphia in Glen Mills, PA. Whether you're with us for a few days, a few weeks, or a few months, we know your daily routine matters. Find our hotel easily accessible from I-95 and conveniently located near downtown Philadelphia, Philadelphia International Airport, West Chester, and Wilmington, DE.

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