Lumina Agency Inc is a forward-thinking company committed to professionalism, organization, and exceptional client experience. We believe that a well-structured front office is essential to the success of any organization. Our team values clear communication, reliability, and a polished work environment where every individual contributes to a positive and productive workplace.
We are seeking a motivated and detail-oriented Entry Level Customer Service Assistant to join our Atlanta team. This role is ideal for individuals looking to start their career in a professional business environment while gaining hands-on experience in customer interaction, administrative support, and internal coordination.
The successful candidate will play a key role in supporting daily customer service operations and ensuring a positive experience for clients through accurate information, timely responses, and organized processes.
Responsibilities
Assist customers by providing clear and accurate information regarding services and processes
Handle inquiries via phone, email, and internal systems in a professional manner
Support internal teams with documentation, data entry, and follow-ups
Maintain accurate records and update customer information as needed
Ensure all interactions align with company standards and procedures
Assist with day-to-day administrative and operational tasks
Strong verbal and written communication skills
Professional attitude with a customer-focused approach
Ability to multitask and manage priorities effectively
Strong attention to detail and organizational skills
Basic computer proficiency and ability to learn internal systems quickly
Reliable, punctual, and eager to develop professionally
Competitive salary ($40,000 – $43,000 per year)
Growth opportunities within a structured and expanding company
Professional training and skill development
Supportive team environment
Stable full-time position with long-term potential
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