Chat Support Agent Job at RMH Franchise Corporation, Miami Gardens, FL

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  • RMH Franchise Corporation
  • Miami Gardens, FL

Job Description

This is a remote position.

Join our team at RMH Franchise Corporation as a Chat Support Agent in the Restaurants industry. As a key player in our customer service team, you will be responsible for providing timely and efficient support to our customers through online chat platforms.

Responsibilities:

  • Respond to customer inquiries and resolve issues via chat in a professional and timely manner
  • Provide accurate information about products, services, and promotions
  • Assist customers with order placement, tracking, and cancellations
  • Escalate complex issues to the appropriate departments for resolution
  • Maintain a high level of customer satisfaction through effective communication

Requirements:

  • Excellent written communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Previous customer service experience is a plus
  • Proficiency in using chat support software and CRM systems

Qualifications:

  • High school diploma or equivalent
  • 1+ years of experience in customer service
  • Familiarity with the Restaurants industry is preferred
  • Ability to work flexible hours, including evenings and weekends

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Positive and inclusive work environment
  • Employee discounts at participating restaurants

Requirements

  • Excellent written communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Previous customer service experience is a plus
  • Proficiency in using chat support software and CRM systems

Benefits

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Positive and inclusive work environment
  • Employee discounts at participating restaurants


Job Tags

Full time, Flexible hours, Afternoon shift,

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