Business Assistant (Experience in CSR - Telecoms Industry) Job at LAULAU, Remote

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  • LAULAU
  • Remote

Job Description

Business Assistant 

We are hiring a reliable, proactive Business Assistant with a telecoms CSR background to support a US-based client in the telecommunications space.
This role is primarily administrative with very limited calls , focused on CRM updates, ticket creation, and client email communication.

We are looking for a female assistant with strong English, a bubbly personality , and a tech-savvy mindset who is comfortable working US business hours long-term.

Key Responsibilities:

  • Provide day-to-day administrative and business support
  • Update and maintain CRM records accurately
  • Create and manage support tickets for telecom-related requests
  • Send client email updates and follow-ups (minimal calls involved)
  • Work with internal tools and portals used by telecom providers
  • Maintain clean records using Google Sheets and Google Workspace
  • Proactively flag issues, delays, or missing information

Candidate Requirements:

  • At least 2+ years of experience working with US clients in a similar role
  • Background as a CSR in telecoms or related industries
  • Familiarity with AT&T environments  (experience with the AT&T Alliance Portal is a strong advantage)
  • Knowledge of Gemini or other AI tools
  • Generally tech-savvy and AI-curious
  • Strong written and spoken English communication
  • Confident using Google Sheets, Docs, Gmail, and Drive
  • Highly reliable attendance and ability to work independently from home

Job Tags

Remote job, Part time,

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